Personal Service Still Matters
Fred Thomas Agency is an independent insurance agency based in Akron, NY serving individuals, families, contractors, farms, restaurants, manufacturers, and businesses throughout Western New York and across New York State with responsive local guidance and long-term insurance support.
A Longstanding Insurance Agency Built on Relationships
Located at 45 Main Street in Akron, NY, Fred Thomas Agency has been serving Western New York communities for generations. The agency was originally founded in 1867 by William Hoag and continued building a reputation around responsive personal service and long-term customer relationships. In 1977, the agency was acquired by Jeffrey Peters, continuing its commitment to helping local individuals, families, and businesses protect what matters most.
In 2009, Adam Burg became a partner in the agency before acquiring the business in December 2025. Today, Fred Thomas Agency continues evolving while staying grounded in the same relationship-focused approach that has shaped the agency for decades. Many clients throughout Akron, Buffalo-area communities, and surrounding Western New York regions appreciate working with a local insurance agency that stays accessible, communicates clearly, and remains involved long after the policy is written.
Insurance Guidance Designed Around Real Conversations
Many people throughout Western New York feel frustrated trying to navigate insurance through automated systems, unfamiliar call centers, or rushed online quote platforms. Fred Thomas Agency takes a more personal and relationship-driven approach by helping clients speak directly with a local team that understands the region, listens carefully, and stays available when questions or claims arise.
Our agency helps clients:
Review existing insurance coverage
Compare personal and commercial insurance options
Understand policy limits and deductibles
Evaluate coverage gaps and liability concerns
Build long-term insurance strategies
Navigate claims questions and policy changes
Bundle insurance policies where appropriate
Review business insurance requirements and operational risks
Whether someone needs homeowners insurance in Akron, commercial insurance for a Buffalo-area contractor, or farm insurance in Western New York, our goal is to make insurance conversations feel clearer, more manageable, and easier to navigat
Why Clients Throughout Western New York Choose Fred Thomas Agency
Direct Access to Local Support
Clients throughout Akron and surrounding Western New York communities often want an insurance agency they can actually reach when something happens. Fred Thomas Agency encourages clients to contact the agency directly instead of being pushed immediately to a carrier hotline. This helps our team stay involved and guide clients through questions, claims, and coverage decisions from the beginning.
Relationship-Driven Service
At Fred Thomas Agency, clients are more than policy numbers. We take time to understand personal situations, business operations, long-term goals, and coverage concerns so recommendations feel practical and tailored to individual needs.
Local Western New York Experience
Living and operating in Western New York comes with unique insurance considerations involving seasonal weather, older homes, farms, contractors, commercial property, and regional business operations. Our agency understands the realities affecting individuals and businesses throughout the Buffalo area and surrounding communities.
Independent Insurance Agency Guidance
As an independent insurance agency, Fred Thomas Agency helps clients compare available insurance solutions while providing local guidance and personalized support throughout the process.
Membership in Empire Spectrum
As a member of Empire Spectrum, we’re part of a network of independent agencies across New York state that work together to share knowledge, support one another, and help place business more effectively. That connection gives our team added perspective, broader access to solutions, and another layer of support as we help clients find coverage that fits their needs.
The BEW Promise
Real People, Real Help
When you call BEW, a person—not a bot—answers.
Straight Talk
We explain options clearly, without confusion or jargon.
Family First
You’re treated the same as we’d treat family—respect, honesty, and priority.
Follow-Through
Our commitment doesn’t end at sale. We back every policy with accountability and support.
Meet the Team
Adam Burg — Owner
Adam Burg became a partner at Fred Thomas Agency in 2009 before acquiring the agency in December 2025. Adam focuses heavily on commercial insurance solutions for contractors, restaurants, offices, light manufacturing businesses, farms, and other Western New York businesses. He believes strongly in responsive local service, direct communication, and helping clients feel supported before, during, and after the policy process. Adam continues building the agency around long-term relationships, accessibility, and practical insurance guidance for both personal and commercial clients.
Brenda White — Personal Lines Manager
Brenda White helps oversee personal insurance services including homeowners insurance, auto insurance, manufactured home insurance, recreational vehicle insurance, and personal umbrella coverage. She works closely with individuals and families throughout Western New York to help simplify insurance decisions and provide responsive support during policy reviews and coverage changes.
Mallory Schoenwetter — Customer Service Representative
Mallory Schoenwetter supports clients with day-to-day policy service, coverage questions, account updates, and insurance support needs. Her role helps ensure clients receive responsive communication and ongoing assistance throughout the insurance process.
Christina Renaud — Customer Service Representative
Christina Renaud works directly with clients to assist with policy servicing, insurance questions, documentation requests, and ongoing account support. She helps maintain the agency’s relationship-focused approach by staying accessible and attentive to client needs.
Insurance Solutions for Individuals, Families & Businesses
Fred Thomas Agency provides personal insurance and commercial insurance solutions throughout Akron, Buffalo-area suburbs, and surrounding Western New York communities.
Personal Insurance Services
Our personal insurance solutions include:
Auto Insurance
Homeowners Insurance
Recreational Vehicles & Boats Insurance
Manufactured Home Insurance
Personal Umbrella Insurance
Many individuals and families throughout New York want guidance understanding liability limits, deductibles, replacement cost coverage, bundled policies, and long-term protection strategies. Our agency helps simplify those conversations and provide practical support throughout the process.
Commercial Insurance Services
Our commercial insurance solutions include:
General Liability Insurance
Commercial Auto Insurance
Commercial Property Insurance
Workers’ Compensation Insurance
Commercial Umbrella Insurance
Business Owners Policies (BOP)
Bonds & Surety Insurance
Disability & Paid Family Leave Insurance
We work closely with contractors, restaurants, farms, manufacturers, offices, and small businesses throughout Western New York to help business owners better understand operational risks, insurance requirements, and long-term coverage planning.
Talk With Our Team
Fred Thomas Agency remains active within the insurance industry and local business community through professional affiliations and partnerships that support education, collaboration, and long-term service standards.
Empire Spectrum Membership
Fred Thomas Agency is a member of Empire Spectrum, a collaborative network of independent insurance agencies throughout New York State. This affiliation helps strengthen agency resources, carrier relationships, and long-term support capabilities for clients.
Professional Insurance Affiliations
Our agency also maintains involvement with respected professional insurance organizations that support continuing education, industry knowledge, and service standards throughout New York.
Frequently Asked Questions About Fred Thomas Agency
Is Fred Thomas Agency an independent insurance agency?
Yes. Fred Thomas Agency is an independent insurance agency based in Akron, NY serving clients throughout Western New York and across New York State.
Does Fred Thomas Agency handle both personal and commercial insurance?
Yes. The agency provides personal insurance and commercial insurance solutions including homeowners insurance, auto insurance, commercial liability insurance, workers compensation insurance, bonds, and additional coverage options.
What industries does Fred Thomas Agency work with?
Fred Thomas Agency works with contractors, restaurants, farms, offices, light manufacturing businesses, and other local businesses throughout Western New York.
Why do clients choose Fred Thomas Agency?
Many clients appreciate having direct access to a local team that stays involved throughout the insurance process instead of relying entirely on automated systems or large call centers.
Does Fred Thomas Agency help after policies are written?
Yes. Ongoing support is an important part of the agency’s approach. The team continues helping clients with policy reviews, coverage adjustments, claims guidance, and insurance questions over time.
Talk With a Local Insurance Team That Stays Involved
Fred Thomas Agency continues serving Akron, Buffalo-area communities, and Western New York with relationship-focused insurance guidance built around accessibility, responsiveness, and long-term support. Whether you need personal insurance, commercial insurance, or help reviewing current coverage, our team is here to help simplify the process and provide practical guidance.
